FAQ

Here you will find all the answers to the most common questions. Is your question not here? Contact our customer service!

Orders from Germany, The Netherlands & Belgium are always shipped for free. For orders from other countries costs will be charged.

If the order is placed before 23:59, we will ship it the same day. The delivery time is between 1-5 working days depending on the country.
Have you not received track & trace on the next working day and at least 24 hours after placing your order? Please contact the customer service and we will check the status of your order as soon as possible.

Yes, it is possible to collect your order from our warehouse, this is only possible by appointment after contacting the customer service.

Pickup location:
Barbelts
Coenecoop 83B
2741PH Waddinxveen
The Netherlands

Returns are free and quick to manage from the following countries: Germany, the Netherlands & Belgium. Have your order number ready and click here to start the return process. The order number can be found in your confirmation e-mail and not the packing slip (for example: 40000, 41000).

Did you order from a different country? No problem, the best way to return your parcel is by contacting us at info@barbelts.com. We will provide instructions and returnlabel. The return is not free. Please note the costs per country below.

Luxembourg: € 8,-
France: € 8,-
Austria: € 10,-
Denmark: € 10,-
Sweden: € 12,-
Poland: € 12,-
Italy: € 15,-
Spain: € 15,-

If there is a warranty on a product, it is clearly indicated on the product page. If your product breaks down within the warranty period due to a manufacturing defect, the repair or replacement is free.

Returns and exchanges are free within Germany, the Netherlands & Belgium.

Returns are not free for orders placed from any different country! Please note the costs below if we arrange the return for you.

Luxembourg: € 8,-
France: € 8,-
Austria: € 10,-
Denmark: € 10,-
Sweden: € 12,-
Poland: € 12,-
Italy: € 15,-
Spain: € 15,-

All our belts are produced with top quality leather. Although we have taken into account that the break-in period is as short as possible, it can happen that a new belt is stiff and that the buckle does not close completely without the right tension on the belt. This is normal due to the strength of the leather!

With a new lever belt, it is necessary to attach the buckle in the correct position so that there is sufficient abdominal pressure on the belt. If the belt is too loose, the buckle may not stay closed. This can be solved by moving the buckle 1 or 2 holes so that the belt is tighter. After the break-in period, the buckle can be moved again.

Click on this link to read our blog about wearing a lifting belt.