Exchanges & returns
Is your order not as expected? No problem at all. After receiving your order, you have 14 days to report the return or exchange. Returns are only possible in the original packaging and if the product is unused.
Are returns free of charge?
Returns are free from Germany, the Netherlands and Belgium. For orders from other countries, the return is not free.
How can I exchange or return my products?
Ordered from Germany, The Netherlands or Belgium? Returns are easy and quick to arrange by clicking here. Enter your postal code and order number and start the return process. The order number can be found in your confirmation email and on your packing slip (example: 40000, 41000).
Did you order from a different country? No problem, the best way to return your parcel is by contacting us at firstname.lastname@example.org. We will provide instructions and a returnlabel. The return is not free. Please note the costs per country below.
Luxembourg: € 8,-
France: € 8,-
Austria: € 10,-
Denmark: € 10,-
Sweden: € 12,-
Poland: € 12,-
Italy: € 15,-
Spain: € 15,-